Identity Theft

In order to help us protect your personal information, it is important that you always keep your account information safe.

Never share your Online Banking user ID or password or your Debit Card PIN with anyone, under any circumstances.

Read our Customer Advisory concerning the recent Equifax Data Breach.


Please note that Alliance Bank will never initiate a request via email for your sensitive information (e.g., Social Security number, user ID, password, PIN or account number).

If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity.


Please be aware, however, that in certain telephone and in-person transactions we may ask for your Social Security number, account number or other information to verify your identity before conducting the transactions you have requested. For example, we may ask for such information to verify your identity when you place a call to us or visit an Alliance Bank branch. In this way we can prevent disclosure of your financial information to someone posing as you. However, we will never request that you disclose your user ID, password or PIN under any circumstances, including such telephone or in-person transactions.

Additional information regarding identity theft and the steps you can take to help protect yourself from fraud can be found on the Federal Trade Commission website.

If you have just discovered you are a victim of identity theft, a helpful step-by-step guide is available from the Federal Trade Commission.

If you believe your Online Banking user ID and password have been lost or stolen, please contact us as soon as possible at 704-867-5828 or Also, if you receive an email asking you to provide your Alliance Online Banking user ID, Password, Social Security or any other personal information, please forward the suspicious email to We will never ask for personal or secure information through an email.