TLS Encryption

Due to recent developments in the electronic security landscape, a common form of technology that was developed some years ago to secure transmission of information (TLS 1.0) is now no longer considered secure. We appreciate that you have entrusted the security of your banking information to us, and so our concern is that our systems remain aligned with industry best practices to ensure that transmission of your data remains highly secure. Please take a few minutes before May 1, 2018 to ensure your internet browser is updated to one of the versions listed below. Older versions that are less secure may not work with our Online Banking site after this month.

Browsers that support the new security standards:

  • Microsoft Internet Explorer (IE): version 11
  • Microsoft Edge – all versions
  • Mozilla Firefox: version 27 and higher (current version in 59)
  • Google Chrome version 38 and higher (current version is 66)
  • Apple Safari (Desktop): versions 7 and higher for OS X 10.9 (Mavericks) and higher
  • Apple Safari (Mobile): versions 5 and higher for iOS 5 and higher

Android operating systems for mobile devices:

Users operating on Android version KitKat (4.4) and lower, which includes about 20% of the U.S. population according to current usage patterns, may be impacted as these versions do not support the most secure encryption standards. Upgrading to Lollipop (5.0) or higher will allow you to connect securely.

If you have any concerns or questions about this security matter please call a member of our technical support team at 704-865-1634.

Technical details:

As of May 1, 2018, we will no longer allow connections to Online Banking that use the TLS 1.0 encryption protocol. Newer operating systems and browsers can utilize TLS versions 1.1 and TLS 1.2, so in most cases our customers will not notice any difference or experience any problems accessing Online Banking. To ensure you will be able to connect please make sure your browser (or Android operating system) is up to date.