When You Travel

For the protection of your account, Alliance Bank has implemented a card fraud detection and prevention system.

Transactions on your card number originating from terminals associated with known fraudulent transactions or detection of other suspicious activity are detected as possible indicators of a stolen card or compromised card account number, and will trigger an action to either block the transaction or temporarily block all subsequent transactions with that debit card. In the event a block is placed on the card, a representative will attempt to contact you by phone. If unsuccessful a letter will be sent to you at the address on the card record. If the representative reaches you by phone and you verify the transaction as legitimate the block will be immediately removed. If the representative does not reach you the block will remain in place to protect your account and you will need to contact customer service at Alliance Bank to either have the card unblocked (in the case of no fraud) or to have a new debit card with a new number ordered for your use.

To prevent both loss from fraudulent use and hassles with legitimate use of your debit card, please keep these two actions in mind:

  1. When you are traveling and plan on using your debit card in your travels, please advise us ahead of time so we can place a note on your card record to prevent legitimate transactions from causing your card to be blocked while you are traveling.
  2. If, on the other hand, you will be away for an extended period and will not be using your Alliance Bank Debit Card during that time, if you will let us know, we would be happy to help secure your account by blocking your card from use until you return and contact us again to have us remove the block.

For assistance please contact customer service in one of our branches.